Profile and password
Why you need this
Your profile holds data about you, not about the company: name, phone, email, password. Company details live separately, in Company, access, plan.
What you need
- To change the password — your current one. If you do not remember it, use recovery on the sign-in page.
Step by step
In the web version
Open pro.payda.kz/user-settings — the Настройки пользователя (User settings) page.
The page has three tabs: Персональные данные (personal data), Пароль (password) and Оформление (appearance).
On Персональные данные change Почта (email) and Номер (phone). Your name and IIN are shown at the top of the card.
Press Сохранить — «Ваши персональные данные были успешно обновлены.» appears.
Changing the password
- Switch to the Пароль tab.
- Fill in Старый пароль, Новый пароль and Повторите новый пароль.
- Press Сохранить. «Ваш пароль был успешно изменен.» appears.
Light and dark theme
The Оформление tab switches the interface appearance. The choice is remembered for your user.
On a phone
The Профиль tab in the mobile app holds the same: your details, the list of companies, the plan and the password change.
How to check it worked
Sign out and back in with the new password. Your updated name and phone appear in the top right corner and in the company's user list.
Common problems
| What you see | Why | What to do |
|---|---|---|
| «Пароли не совпадают» | The new password and its repeat differ | Retype the password in both fields |
| «Обязательное поле» | A required field is empty | Fill in the highlighted field |
| «Несохраненные изменения» when leaving | Changes were not saved | Go back and save |
| You forgot the old password | It cannot be changed without it | Recover access by SMS — Sign-up and sign-in |
What next
- Company, access, plan — company details and access.
- Plans and payment — what your plan includes.